1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on most products purchased from Enagua Mart. If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund, exchange, or store credit, whichever you prefer.2. Easy Return Process
We strive to make the return process as simple as possible. Here’s how it works:1. Contact Us: Reach out to our customer support team at customerservice@enaguamart.com within 30 days of receiving your order to initiate the return.
2. Return Authorization:
Our team will guide you through the return process and provide
you with a Return Authorization (RA) number and return shipping instructions.
3. Return the Item:
Pack the item securely in its original packaging (if possible) and include
all accessories, manuals, and documentation. Clearly label the package with the RA number and ship it back to us.
4. Refund Processing:
Once we receive the returned item, we will process your refund, exchange, or store credit within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
3. Conditions for Refunds
To qualify for a refund, the item must meet the following conditions:
- Original Condition: The item must be in new, unused condition with all original packaging, tags, and accessories intact.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required.
- Non-Returnable Items: Certain items, such as customized products, perishable goods, and digital downloads, are non-returnable unless they are defective or damaged upon arrival. Please refer to the product description for specific details.
4. Free Return Shipping
To make things easier for you, we offer free return shipping on all eligible returns within [Your Country]. If your item qualifies for free return shipping, we will provide you with a prepaid return shipping label.
5. Exchanges and Store Credit
If you prefer to exchange your item for a different size, color, or product, or if you would like to receive store credit, we are happy to accommodate your request. Please let us know your preference when you initiate the return.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we’ll cover all shipping costs associated with returning the damaged item.
7. Refund Timeline
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.
8. Exceptional Customer Service
At Enagua Mart, your satisfaction is our top priority. Our dedicated customer support team is here to assist you with any questions or concerns you may have. Please don’t hesitate to reach out to us at customerservice@enaguamart.com
9. Satisfaction Guarantee
We are confident in the quality of our products and services. If for any reason you are not satisfied with your purchase, please let us know. We are committed to working with you to resolve any issues and ensure you have a positive shopping experience with us.
10. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at customerservice@enaguamart.com You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message via contact form.
