Enagua Mart is an e-commerce platform dedicated to providing eco-friendly and sustainable products for environmentally conscious consumers. Our product range includes climate-smart irrigation systems, reusable water containers, advanced water purification tools, waste water treatment equipment, and clean energy solutions.

At Enagua Mart, we prioritize sustainability, innovation, and quality. We carefully select products that reduce environmental impact and support sustainable living. Additionally, every purchase you make helps empower local communities to build resilience to climate change through our Ekolo Programme, which focuses on agroforestry, clean cookstoves, and other climate-smart initiatives.

Enagua Mart operates globally, serving customers around the world with a commitment to sustainability and responsible sourcing.

You can reach us through our contact page, and via email at info@enaguamart.com or customerservice@enaguamart.com. Our customer support team is available to assist you with any questions or concerns.

Enagua Mart offers a diverse range of eco-friendly and sustainable products designed to support a greener lifestyle. Our selection includes innovative solutions across various areas of water and energy management, with products that help conserve resources, reduce environmental impact, and promote sustainable living. To explore our full range of offerings, we invite you to browse our product catalog, where you’ll find everything you need to make environmentally conscious choices.

Yes, all our products are selected for their sustainability and environmental benefits. We partner with manufacturers who share our commitment to reducing environmental impact and promoting eco-friendly practices.

Product availability is displayed on the product page. If a product is out of stock, you may have the option to sign up for a notification when it becomes available again.

Yes, many of our products come with manufacturer warranties. The warranty details are provided on the product page. If you have any questions about a specific product's warranty, feel free to contact us.

Placing an order is simple. Browse our product categories, add items to your cart, and proceed to checkout. You can create an account for faster checkout and order tracking, or you can check out as a guest.

We accept various payment methods, including credit/debit cards, PayPal, and other payment options as listed during the checkout process.

Yes, your payment information is secure. We use industry-standard encryption and security measures to protect your data during transactions.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, changes or cancellations may not be possible.

Enagua Mart ships globally. We offer various shipping options at checkout, depending on your location.

Shipping costs vary depending on your location, the shipping method selected, and the size/weight of your order. Shipping charges will be calculated at checkout.

Delivery times vary based on your location and the shipping method chosen. Estimated delivery times are provided at checkout. Please note that international orders may take longer due to customs processing.

For international orders, you may be responsible for paying import duties, taxes, or fees imposed by your country’s customs authorities. We recommend checking with your local customs office before placing an order.

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

We offer a 30-day money-back guarantee on most products. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund, exchange, or store credit. The item must be in new, unused condition with all original packaging.

To return a product, please contact our customer support team to initiate the return process. We will provide you with a Return Authorization (RA) number and return shipping instructions. Once we receive your returned item, we will process your refund or exchange within 5-7 business days.

We offer free return shipping on eligible returns globally. If your item qualifies for free return shipping, we will provide a prepaid return shipping label. For some international returns, shipping costs may apply, we will endeavor to give you all information as required.

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund and cover all shipping costs associated with the return.

Refunds are typically processed within 5-7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping information for faster checkout, and receive updates on new products and promotions.

To create an account, click on the “Sign Up” or “Create Account” button on our website, and fill out the required information. You’ll receive a confirmation email to verify your account.

If you forget your password, click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password.

We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. We do not sell or share your data with third parties without your consent.

Yes, we periodically offer discounts and promotions on select products. Sign up for our newsletter or follow us on social media to stay informed about our latest deals.

To apply a discount code, enter the code in the “Promo Code” field during checkout, and the discount will be applied to your order total.

Only one discount code can be applied per order. If you have multiple codes, choose the one that offers the best savings.

Enagua Mart is committed to sustainability in every aspect of our business. We carefully select eco-friendly products that reduce environmental impact, and every purchase supports our Ekolo Programme, which empowers local communities to adopt climate-smart practices.

The Ekolo Programme is our initiative to help local communities build resilience to climate change through agroforestry, clean cookstoves, and other sustainable practices. Learn more about the Ekolo Programme here.

Yes, we welcome suggestions! If you have a product that you think aligns with our mission and values, please contact us at info@enaguamart.comwith the details.

No, Enagua Mart operates exclusively online to provide you with a convenient, global shopping experience.

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